JW
Johan W

1 reviews | Active since Jul 2025

29 Jul 2025, 10:42

Motorvaps stay away far far away, NIGHTMARE COMPANY

Motorvaps is the worst mechanical insurance company ever. I took out a policy(apparently the best there is) when I bought my H6 2014 last year March 2024. Beginning of May the gearbox started making a strange noise. I took my car to H2 Haval in Okovango. There the car stood for 5 weeks, gearbox out. I had to uber and beg lifts from friends to get to work. Eventually i ask them to put the gearbox back. Email up and down to utter frustration to me and the owners wife of H2. Motorvaps evertime ask for the same information to no avail. Everytime a different person. Now after almost 2 and a half months they ask me to take the car back again to have the gearbox removed once again, and have it assessed by an assessor(at my cost again). I find this extremely frustrating. This is the worst niggtmarr company running away from their responsibility. Stay far far away from this company....

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Replies (3)
MVIA INSURE
MVIA INSURE's reply29 Jul 2025, 11:43
Official
Good day Johan,

Thank you for bringing your experience to our attention. 

We sincerely apologise for the frustration and inconvenience you’ve experienced. Please know that this is not the level of service we aim to provide. One of our senior team members will be reaching out directly to you to assist with your case and ensure it receives the urgent attention it deserves.
Thank you for your patience, and again, we are truly sorry for the frustration caused.

Kind regards,
The MVIA Team
JW
Johan W's update29 Jul 2025, 20:15
Reviewer Update
REPLY FROM MOTORVAPS: What a joke, so they contact me today. They want me to take the car to the mechanic and have the gearbox stripped AGAIN. (SO THAT THEY CAN SEE WHAT WENT WRONG).
Why Why Why, it stood at the mechanic for 5 weeks previously in the month of May. Why did you not send your assessor to the car then.
Now you want me to take my car to the mechanic again to have the gearbox stripped. How long are you going to make me wait this time. Another 5 Weeks or perhaps longer. I am not interested in what went wrong. I want my car fixed. This is why i took out a policy from you. To have peace of mind. NOT YOU RUNNING AWAY FROM YOUR RESPONSIBILITY. MY VIEW IS SIMPLE: STAY AS FAR AS YOU CAN FROM MOTORVAPS. THEY ARE THE WORST

JW
Johan W's update04 Aug 2025, 20:43
Reviewer Update
It's been a week. Still no joy. Sadly the gearbox now seized and the car is no longer moving. The mechanic is unfortunately so busy they simply cannot get to my car, to strip the gearbox yet to satisfy MOTORVAPS. I blame MOTORVAPS for this. I am back to Uber(who is extremely expensive) and begging for lifts from friends and family. NEXT STEP WILL BE OMBUDSMAN as this is the worst insurance company ever....