MOTOR PLAN DIRECT DISHONESTY. STAY AWAY.

These people must be the most dishonest people I have ever had the misfortune to have to deal with. The inception date of the policy was 19th October 2023. I followed all the requirements they asked for. In July the transponder key of my car failed causing intermittent failure to start my car. I took the car to a recognized auto electrician who had a new key supp**** and programmed. I submitted my claim for R5635 Inc vat on 02nd July 2024. This claim was eventually rejected on 08th August 2024. The reason given for rejecting the claim is that the part that failed had no maintenance done on it. What I would like to know is, how does one maintain a transponder key. Motor Plan Direct were very happy to take my R513.60 every month but made sure that there would be no claim paid out. All emails were rep**** by a computer generated message. Don't try phone them because when you get through you are put on hold. You eventually cut the call because they don't answer.