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carina J

1 reviews | Active since Jun 2017

08 Apr 2026, 11:32

Motor plan direct bad service

People mototpal direct rejected my review as i told clients exactly how cusomers is treated. They have a change details option when you call. But you van not cahnge a car. You have to cancel your policy to add a new car. They can not change the old policy.. you have to reapply an go though all the waiting periods again on a new policy. The staff is rude and if ypu tell tjem. Ypu might as well look into another co.panu. tjey are happy to send upu a cancellation form and even have the audasity to rhank you for leaving. Do they need customers.... who knows apparently they get enough money to pay staff without clients. Or that is what the staff thibls. When you get fustrated they get rude and try to get rid of you. You do not get service at all. Good luck

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Replies (1)
MVIA INSURE
MVIA INSURE's reply08 Apr 2026, 13:34
Official
Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team