Mission Impossible to Claim

I have had 3 claims under my policy (All rejected). The most recent one was for a timing chain, which was rejected, followed by a claim for the strip and quote costs incurred by the mechanic (Also rejected). Apart from the tremendous amount of time I had to wait for the assessors to assess everything, the outcome of the refusal to pay the strip and quote is based on "its not necessary to strip to determine fault with the timing chain". The policy clearly states that MVIA will pay out any strip and quote in the event that they do not accept liability for a claim. In this instance they did not accept liability for the timing chain, meaning they are supposed to pay the strip and quote in accordance with the policy. So the lady from the resolutions department phoned me to inform me that the strip and quote claim is being rejected due to the above reason and informed me that they only pay for certain parts being stripped and quote (Not in the policy wording). In the correspondence regarding the timing chain quote, there are pictures of the parts indicating that the vehicle was indeed stripped. MVIA used the pictures to their assistance in determining the claim. Based on this, it is clear that there were stripping done in order to assess the timing chain. Thus it makes sense to reimburse me for the strip and quote as it is an actual expense i had to pay to the mechanic.

Be it as it may, fellow readers. MVIA seems to do everything possible NOT to pay out your claim. It is honestly a very good sales pitch in the beginning, putting your mind at ease, but when it comes to having your back in the event of a claim, you will most likely find yourself in a position where you will not be covered.

Proceed with caution, do your research prior to selecting a mechanical warranty product with a company.