Misled by MVIA

Good Day,

3 weeks ago I needed my car to be towed to the mechanic workshop. I phoned MVIA assist as my insurance to assist with the tow truck. I wanted my car to be taken to a specific mechanic so the kilometers were over the kilometers covered for a tow truck by MVIA thus I was going to be required to pay the excess. I then phoned to find out if I use my organise myself a tow truck will I be refunded and I was told that I will be refunded R1500.

I was advised to send POP to an email address that was provided to me and I will be paid within 14 days. On 7 July I sent the email with POP, I never received any acknowledgement. I started following up last week and I was told I will be called by a supervisor. I phoned almost every day and eventually on 26 July, I received an email which I did not understand.

I phoned to follow up on this email and I was advised that they don't do refunds. The very same people who gave me a go ahead to use my own arranged tow truck.

I am tired of this back and forth, I need my refund. You cannot run a company like a ****!!