****mers! Do not join this company

What a horrible company. I am convinced this company is a ****. They are ****s. I joined their service plan then I wanted to take my car for the 60000km service. I called them a week before my car was due for the service to ensure that there wouldn’t be a delay in getting an approval for the claim. They told me my claim would be processed, all I needed to do was give the service consultants an email where they should submit the service quote. They also requested me to request the service history and forward to them before they could approve my claim. Mind you this was 7 days before the car was due for service, I love planning ahead to avoid any mishaps. I thought I did my part so that my car could be serviced with no issues. Only for them to not respond to the dealership the hl day after they sent the request. I had to call them twice to enquire. Then they drop a bombshell and say that they won’t service the 60000km but the 75000km because the car was overdue. Which is a lie because you can either service a car yearly or after 15000km and my car was on 60445 kms. I think they chose the 75000km because it’s not a major service and it’s cheaper. Hence I have concluded they are ****mers. They had my service history and could have told me this 7 days before when o lodged the claim. After the service I called in to cancel their service because I can’t continue paying for a ****. I was also advised to send a cancellation email. Now I’m told I owe a 3k cancellation fee. I’m not gonna pay it because I cancelled because of their lack of transparency and lies. Everyone needs to know and stay away from them. Everyone is going through the most financially and can’t afford to pay for ****s where they won’t get the service they are paying for.