1 reviews | Active since Jan 2019
****mers
This business is a ****mer, I have a warranty policy with them. Never missed a single payment. Now it was time to log a claim, total Amount R10500 and to my surprise they only authorised R2132, this was very shocking to me and I decided to call them. Worse experience ever was on hold for over 30 first call, got cut off started the queue again number 20 this time. Finally got through while on the call consultant was mumbling trying to cook a story and I got cut off. Sent them emails on 2/11/23 no response. Called them on the 3rd 15 min on hold finally got through to claims, explained everything to the consultant, we read through the policy documents and policy wording about what is covered and not covered. Kept on hold for over 5 min speaking to somebody "senior" came back to me sorry we won't change the authorised amount even though she can clearly see the error from their side. I then requested to be sent to complains department and she claims they do not take calls, no ETA if I logged a formal complain or dispute I will have to call them to check the status. I then asked for their manager or email address which she gave me ***re no response or acknowledgement of the email, she also gave me "www.motorvaps.live/dispute" which does not work. I should have saved my money and would have gained some interest than trusting these ****mers. Based on the reviews and responses it is clear that they don't care about their customers. Feel insulted and ****med by these guys. Be careful out there
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,