Louisa Sosibo

I took my car to Opel SMH I was told that the Thermostat needed to be changed, when I called Zoom MVIA, I was given forms to complete it's been two weeks now, when you call Zoom, it takes you 2 hours to speak to the operator ,I was told that they are still looking at my claim but it's still in the Que, I have no car as we speak I'm still waiting for Zoom to authorise my claim of which when I asked from the beginning I was told that it takes few hours to authorise ,when I tried to follow up I'm being taken from pillar to post, Iam so frustrated, MVIA Zoom is unreliable, their customer service is bad. Stay away I wish I read the reviews before signing up with them.