********l monthly deductions after policy lapsed

MVIA Insure / Motorvaps with a Tokai Cape Town address, ********ly deducted monthly installments from my bank account after the policy had lapsed on 30 November 2023. I noticed the ********l deductions at the end of January 2025. I immediately notified the company and they conceded that there had been an error of continued deductions on their side. On further communication with the company in January 2025, the company was quick to ask me to provide and affidavit to state that I will not ask the bank to return the monthly installments if they return my monthly installments, which I provided. I was promised that the money will be returned to me in 45 days, but that never happened. I have been on numerous correspondences with the company via emails, which are being ignored. I have called the company on numerous occassions at their number ***and each time I get told that I will get my money back, the manager is still working on the matter. When I ask for the feedback to be given in writing, the company does not do it. The company benefited from deducting premiums for months, whilst I had no benefit at all as the vehicle service plan had lapsed on 30 November 2023.