Just like to thank Yusuf for de-escalating the situation as a previous agent messed up my policy/service plan

Just like to thank Yusuf for de-escalating the situation as a previous agent messed up my policy/service plan . Yusuf owned the inaccuracy and fixed it without passing the buck , the guy got back to me within 10min with the issue reaolved…Yusuf turned a compliant into a sale as im increasing my service plan wit them.