Ive waited 37 min for my call to be answered

Item: MVIA INSURE
Rating: 3
Author: Oliver swart.oliver

Ive waited 37 min for my call to be answered. Then the agent keep putting me on hold so my total call limit was about 47 min

Helpful (0)

Replies (1)

MVIA INSURE's replyOfficial

06 Aug 2025, 11:57

Hi Oliver,

Thank you for your feedback, and we sincerely apologise for the long wait time and extended hold during your call.
This is not the experience we aim to provide,

We've escalated your details to a Senior Consultant who will make contact with you shortly,

Thank you again for bringing this to our attention.

Kind regards,
The MVIA Team

MVIA INSURE's reply06 Aug 2025, 11:57

Official

Hi Oliver,

Thank you for your feedback, and we sincerely apologise for the long wait time and extended hold during your call.
This is not the experience we aim to provide,

We've escalated your details to a Senior Consultant who will make contact with you shortly,

Thank you again for bringing this to our attention.

Kind regards,
The MVIA Team