CC
Chandre C
1 reviews | Active since Dec 2020
28 Jan 2025, 14:49
I’ve been trying to register a claim for two days now, and each day it’s a different excuse
I’ve been trying to register a claim for two days now, and each day it’s a different excuse. I’ve been calling the entire day to get through to someone to find out if they have received the documents that they requested in order for me to book my car in for a service but I can’t get through to anyone. Yet I am paying my premium every month. This is really terrible service received from MVIA INSURE
Helpful (0)
Replies (1)0
Replies (1)
MVIA INSURE's replyOfficial
28 Jan 2025, 15:12Dear Chandre,
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
MVIA INSURE's reply28 Jan 2025, 15:12
Official
Dear Chandre,
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team