JP
Johann P
1 reviews | Active since Mar 2014
04 Jul 2025, 14:38
Insurer NOT recommended!
I was with Motor Plan Direct (underwritten by MVIA) for 1 or 1.5 years.. 2 claims.. both rejected.. horrible claim process.... staff does not care at all.. overall a bad experience, I do not recommend either company. Their sales staff are amazing, promises you everything (but stops there) Look at both companies reviews (everywhere on the internet, everyone complains)
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Replies (2)
MVIA INSURE's replyOfficial
04 Jul 2025, 15:11 Hi Johann
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We do understand how delays can be frustrating, especially when it comes to your vehicle.
We’d like to investigate and ensure the matter is resolved quickly. We have escalated this to our Customer Care Department who will make contact with you.
Thank you for your patience, and we apologise for the inconvenience caused.
Kind regards,
The MVIA Team
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We do understand how delays can be frustrating, especially when it comes to your vehicle.
We’d like to investigate and ensure the matter is resolved quickly. We have escalated this to our Customer Care Department who will make contact with you.
Thank you for your patience, and we apologise for the inconvenience caused.
Kind regards,
The MVIA Team
MVIA INSURE's reply04 Jul 2025, 15:11
Official
Hi Johann
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We do understand how delays can be frustrating, especially when it comes to your vehicle.
We’d like to investigate and ensure the matter is resolved quickly. We have escalated this to our Customer Care Department who will make contact with you.
Thank you for your patience, and we apologise for the inconvenience caused.
Kind regards,
The MVIA Team
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We do understand how delays can be frustrating, especially when it comes to your vehicle.
We’d like to investigate and ensure the matter is resolved quickly. We have escalated this to our Customer Care Department who will make contact with you.
Thank you for your patience, and we apologise for the inconvenience caused.
Kind regards,
The MVIA Team
JP
Johann P's updateReviewer Update
04 Jul 2025, 15:37Mvia.. very generic response here... when I communicated via email you could not care less... now on HelloPeter you "care".. this inconvenience costs me R16 000 .. so I do not care for your "caring" all I am doing is letting people know not waste their hard earned money with both MVIA en Motor Plan Direct!
JP
Johann P's update04 Jul 2025, 15:37
Reviewer Update
Mvia.. very generic response here... when I communicated via email you could not care less... now on HelloPeter you "care".. this inconvenience costs me R16 000 .. so I do not care for your "caring" all I am doing is letting people know not waste their hard earned money with both MVIA en Motor Plan Direct!