Insufficient information and lack of planning

Absoultely terrible service. I am a new member and had some queries or concerns about my cars first service, i phoned a few days before and asked what is the process to book my car in. lady said i just need to provide a picture of my Odometer and last service , which i provided and explained its my first service at 15000km.

she said all i need to do is book my car in and get a quote for them to apporove by 1;30pm.

Low and behold, i booked my car in and they sent the quote before 1:30pm, then asked for my registration papers for the car (Which was Never asked before), now these documents are at home and another day without a car.

I phoned them to ask why now they need the regsirtation papers after asking beforehand what i need and not once was this asked or requested...service is terrible and making my life hard.