Incorrect assessment of claim

Item: MVIA INSURE
Rating: 2
Author: Andrew F

They did not pay out for the genuine part even though there is nothing in the contract that states generic or after market parts have to be used. They said I could log the complaint on their websites feedback link, which I did, but there has been no response or follow up from them.

Helpful (0)

Replies (2)

MVIA INSURE's replyOfficial

06 Aug 2025, 12:24

Hi Andrew,

Thank you for your feedback, and we sincerely apologise for the frustration and lack of follow-up you've experienced.

Your feedback has been escalated to our Resolutions Team for urgent review, and we will ensure that your query is thoroughly investigated and responded to.

Please expect direct contact from a senior consultant shortly.

Thank you again for bringing this to our attention.

Kind regards,
The MVIA Team

MVIA INSURE's reply06 Aug 2025, 12:24

Official

Hi Andrew,

Thank you for your feedback, and we sincerely apologise for the frustration and lack of follow-up you've experienced.

Your feedback has been escalated to our Resolutions Team for urgent review, and we will ensure that your query is thoroughly investigated and responded to.

Please expect direct contact from a senior consultant shortly.

Thank you again for bringing this to our attention.

Kind regards,
The MVIA Team

Andrew F's updateReviewer Update

13 Oct 2025, 22:42

I am still waiting for you to contact me, so can't believe you are truly sorry for the lack of follow-up...please don't lie and rather just resolve this.

Andrew F's update13 Oct 2025, 22:42

Reviewer Update

I am still waiting for you to contact me, so can't believe you are truly sorry for the lack of follow-up...please don't lie and rather just resolve this.