LV
Lesley V

1 reviews | Active since Aug 2021

07 Oct 2024, 11:50

Incognito until they don't get paid

In fact 1 star is too many for them. Saw the ad on fb, Talksure phnd me and I took out the policy at R388pm. I have had the policy for a year, during which time I requested a schedule of the policy from Talksure (Ryan Govender) who only forwards mails, Busiswa Memela who ignores you totally). Direct requests and forwarded requests yielded no response from Mvia Insure. Just as well I didn't have a claim, cos THAT would have been fun. The amazing thing about MVIA INSURE though is 1 DAY after non payment of the premium (I stopped the debit order) I have suddenly received multiple sms's and emails wrt the unpaid premium. SHOCKING I hope my R4656 (paid for nothing) helped you reach budget.

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Replies (1)
MVIA INSURE
MVIA INSURE's reply07 Oct 2024, 12:59
Official
Hi Lesley,

Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.

Kind regards,
MVIA