I'm told that they don't have time for me and are refusing to cancel my policy!

I've sold my old vehicle and no longer require the services of this extended warranty as I simply shouldn't be paying for something that I do not have. I've contacted the company and they were prompt to send me a cancellation form. I've filled in and signed this form and sent it back to ***re as well as ***re and ***re.

This was done over 10 day ago and to date nobody has responded to this cancellation and the policy is still marked as active.

I've tried contacting the company 3 times since I sent them back the signed form only to be told to wait for confirmation and one time being given empty promises that the policy would be cancelled within the same day. I don't think it should be taking this long to get a cancellation done. I've asked to speak to a manager or somebody in-charge and I was told that the manager does not have time for me.

I'm now stuck in this position of paying for a product that I no longer need because I do not have the car in question.

Please can somebody at this company do their job and confirm my policy cancellation already! It's not like I ever missed a payment - I've always been up to date from day 1. I would expect the same type of service in return.

If this issue is not handled before the end of this work week, I will be contacting the ombudsman for assistance.