NN
Ngoepe N
1 reviews | Active since Oct 2024
09 Apr 2025, 13:54
I was disappointed by the treatment I experienced on the 01
I was disappointed by the treatment I experienced on the 01. April 2025 for waiting for authorization for more than 6 hours to service my car. Otherwise, Zingiswa assisted me and apologized on behalf of the company
Helpful (0)
Replies (1)0
Replies (1)
MVIA INSURE's replyOfficial
09 Apr 2025, 14:26Dear Ngoepe,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay you encountered on the 1st of April—it’s certainly not the level of service we aim to provide. We understand how frustrating such a long wait can be and truly regret the inconvenience caused.
We're grateful to hear that the agent was able to assist you and extend our apologies on behalf of the company.
Your feedback has been noted and will be used to improve our processes going forward.
Your feedback has been noted and will be used to improve our processes going forward.
Kind regards,
The MVIA Team
The MVIA Team
MVIA INSURE's reply09 Apr 2025, 14:26
Official
Dear Ngoepe,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay you encountered on the 1st of April—it’s certainly not the level of service we aim to provide. We understand how frustrating such a long wait can be and truly regret the inconvenience caused.
We're grateful to hear that the agent was able to assist you and extend our apologies on behalf of the company.
Your feedback has been noted and will be used to improve our processes going forward.
Your feedback has been noted and will be used to improve our processes going forward.
Kind regards,
The MVIA Team
The MVIA Team