I usually don't complain but the experience I had is totally unacceptable, from waiting for over 30 minutes to speak to someone who didn't seem sure what my service plan covers, to eventually dropping the call and not calling back to complete the process

I usually don't complain but the experience I had is totally unacceptable, from waiting for over 30 minutes to speak to someone who didn't seem sure what my service plan covers, to eventually dropping the call and not calling back to complete the process. When I took the cover, I specifically asked questions around issues I had with my previous service provider but I am experiencing the same issues just in a different as to where I can take my car. I am hoping to get a call back to get this sorted but it doesn't seem likely though they took my contact number