I spoke to a lady and she was not helpfull in that she evaded to answer my questions directly On calling the second time i was assisted by agent Nur who was very understanding and empathic regarding my dilemma

Item: MVIA INSURE
Rating: 5
Author: Ricky E

I spoke to a lady and she was not helpfull in that she evaded to answer my questions directly On calling the second time i was assisted by agent Nur who was very understanding and empathic regarding my dilemma.He went the extra mile to resolve my query and i am extremely satisfied with his assistance!Thanks again for your help Nur.Keep it up

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Replies (1)

MVIA INSURE's replyOfficial

17 Sept 2025, 07:21

Hi Ricky,

Thank you for your honest feedback. We’re very pleased to hear that Nur was able to turn the experience around by assisting you with empathy and going the extra mile to resolve your query.

We’ll make sure your appreciation is shared with Nur, as recognition like this motivates our team to continue delivering excellent service.

Kind Regards,
The MVIA Team

MVIA INSURE's reply17 Sept 2025, 07:21

Official

Hi Ricky,

Thank you for your honest feedback. We’re very pleased to hear that Nur was able to turn the experience around by assisting you with empathy and going the extra mile to resolve your query.

We’ll make sure your appreciation is shared with Nur, as recognition like this motivates our team to continue delivering excellent service.

Kind Regards,
The MVIA Team