DN
Deon N
1 reviews | Active since Oct 2022
25 Aug 2025, 09:57
I spent 25 minutes on a call with the most useless call centre agent
I spent 25 minutes on a call with the most useless call centre agent. I was put on hold 3 times just for him to gathet my info (Policy # and Plan type). You then tell me i cannot replace my battery today in order to get the "Battery Care" benefit. I must have form filled in with some nonsense report. Then i must submit the claim form and you have non turn around time when ill get feedback. In other words, im paying a monthly premium to benfit your pathetic company.
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MVIA INSURE's replyOfficial
25 Aug 2025, 11:53Hi Deon
We sincerely apologise for the experience you’ve had.
This is not the level of service and experience we strive for.
We will escalate your details to a senior agent who will make contact with you as a matter of priority to review your claim and assist in moving the process forward.
This is not the level of service and experience we strive for.
We will escalate your details to a senior agent who will make contact with you as a matter of priority to review your claim and assist in moving the process forward.
Thank you for bringing this to our attention.
The MVIA Team
The MVIA Team
MVIA INSURE's reply25 Aug 2025, 11:53
Official
Hi Deon
We sincerely apologise for the experience you’ve had.
This is not the level of service and experience we strive for.
We will escalate your details to a senior agent who will make contact with you as a matter of priority to review your claim and assist in moving the process forward.
This is not the level of service and experience we strive for.
We will escalate your details to a senior agent who will make contact with you as a matter of priority to review your claim and assist in moving the process forward.
Thank you for bringing this to our attention.
The MVIA Team
The MVIA Team