I have submitted a claim twice to MVIA in both cases they always find a way to reject the claim

I have submitted a claim twice to MVIA in both cases they always find a way to reject the claim.the first one they rejected i understood it was valid but the second one the technician sent the wrong report about the engine .The pistol has a crack and the oil was coming out from the two pistol but he ignored that even after discussing it with the mechanic