DP
Devin P
1 reviews | Active since May 2013
22 Sept 2025, 14:48
I have been a loyal customer for mvia for 4years and never claimed from them
I have been a loyal customer for mvia for 4years and never claimed from them. I was driving 3 weeks back with my car when my clutch gave in the towing service towed my car to a workshop to get it fix however they could not fix it as it was a clutch problem which mvia says now that they do not cover fair wear and tear they have not send any excessor to check the parts or anything they just declined it due to pics I have been so long a customer thinking they would give me peace of mind but nothing.
Helpful (0)
Replies (1)0
Replies (1)
MVIA INSURE's replyOfficial
22 Sept 2025, 15:26Hi Devin,
Thank you for reaching out and sharing your experience.
We truly value your loyalty as a customer over the past four years, and we’re sorry to hear about the frustration caused by your recent claim outcome.
We truly value your loyalty as a customer over the past four years, and we’re sorry to hear about the frustration caused by your recent claim outcome.
We’d like to escalate this matter to a senior agent who will contact you directly to review the details of your claim and ensure you receive clear feedback on the assessment process. Your concerns around the handling and communication will also be addressed.
Kind Regards,
The MVIA Team
The MVIA Team
MVIA INSURE's reply22 Sept 2025, 15:26
Official
Hi Devin,
Thank you for reaching out and sharing your experience.
We truly value your loyalty as a customer over the past four years, and we’re sorry to hear about the frustration caused by your recent claim outcome.
We truly value your loyalty as a customer over the past four years, and we’re sorry to hear about the frustration caused by your recent claim outcome.
We’d like to escalate this matter to a senior agent who will contact you directly to review the details of your claim and ensure you receive clear feedback on the assessment process. Your concerns around the handling and communication will also be addressed.
Kind Regards,
The MVIA Team
The MVIA Team