I do not recommend MVIA Insure for Service Plan Cover

This is now the second year that i will need to go through MVIA Insure to do my car's service as my service plan is with them.

I pay them every month, but when it comes to the beginning of the year and i need to book my car for a service they do not pick up my profile on their system.

I have to explain what i am insured for and the light comes on and i get some sort of assistance.

I had to request them for information on possible workshops where to i can take my care that they will approve as i moved to Thabazimbi. I did not get a real answer and was left to phone each workshop i could find in town to find out whether they will be able to assist me and whether they are RMI registered.

Last year i had to pay over R1000 in on my vehicle's service.

So now this year, i have requested a quote from the service workshop (which i allocated myself) and i have forwarded it to MVIA to confirm whether they will be paying the full amount of the quote or will i be surprised again to pay in an amount. I need to know this so that i can be prepared when i book my car's service.

And this is the reply that i got:

Thank you for contacting our offices,

Kindly note we are not affiliated with any service providers nor we can advise or recommend where to refer for services. As per your policy coverage you can refer to any nearest RMI approved workshop.

Should you have any queries do not hesitate to contact our offices ***.

How is this service without frustration?

I will not recommend MVIA Insure.