I brought my car for Service, a quotation was sent to MVIA at 09:17, I called to confirm if it's received and requested authoration which was not provided, I called again at 10:59 to follow up and the quote is still not attended to

I brought my car for Service, a quotation was sent to MVIA at 09:17, I called to confirm if it's received and requested authoration which was not provided, I called again at 10:59 to follow up and the quote is still not attended to. Bear in mind that the invoice has to be sent before 13:30 for MVIA to process a payment. That means, by the time authorization is granted, it will be too late for the dealer to work on the car.