DD
Dirk D
1 reviews | Active since Dec 2025
23 Dec 2025, 04:59
I am disappointed that my warranty claim was rejected due to small print, even though the failed component should be covered under the engine section, which states that all engine components are covered
I am disappointed that my warranty claim was rejected due to small print, even though the failed component should be covered under the engine section, which states that all engine components are covered. Despite choosing the top-tier Plan 1 with the highest level of cover, my claim was still denied. The oil pump is an integrated engine component and cannot be purchased separately, yet the wording used by the workshop was used to reject the claim. I was advised to take the most expensive plan for peace of mind, but when a mechanical failure occurred, there was no cover. I paid my monthly premiums on time and expected better service. Very disappointed.
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Replies (1)MVIA INSURE's replyOfficial
23 Dec 2025, 08:11Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team
MVIA INSURE's reply23 Dec 2025, 08:11
Official
Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team
