Highly Disappointed

I have three policies with this organization, I have been waiting for a overheating engine claim payment for the past three weeks

No mangers are available to help or so I’m told , I have emailed claims, customer care and the payments department… no1 seems to care , no1 is willing to find out what’s happening from the other departments … I am told that all mangers are on leave and I will get feedback whenever

My car is sitting with the workshop and we have followed the claim process but still no confirmation