Cc
Cyril cyril.vanwyhe
1 reviews | Active since Jul 2025
25 Jul 2025, 16:10
Hi I am not happy at all the other day I booked my vehicle in for a service at MMG everything went well until ford mmg copied me in on the email they sent with the quote and to my surprise they said there's a discrepancy on my plan
Hi I am not happy at all the other day I booked my vehicle in for a service at MMG everything went well until ford mmg copied me in on the email they sent with the quote and to my surprise they said there's a discrepancy on my plan .I contacted them and somebody was supposed to contact me up until now nobody has contacted me.
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MVIA INSURE's replyOfficial
25 Jul 2025, 16:21Hi Cyril,
Thank you for your feedback, and we're truly sorry to hear about your recent experience.
We understand how frustrating it must have been to receive unexpected information about your plan.
We understand how frustrating it must have been to receive unexpected information about your plan.
This is certainly not the level of service we aim to provide.
We’ve escalated your concern internally for urgent attention, and one of our team members will be in contact with you shortly to clarify the discrepancy and assist you further.
We’ve escalated your concern internally for urgent attention, and one of our team members will be in contact with you shortly to clarify the discrepancy and assist you further.
Thank you for bringing this to our attention — and for your patience while we work to resolve it.
Kind regards,
The MVIA Team
The MVIA Team
MVIA INSURE's reply25 Jul 2025, 16:21
Official
Hi Cyril,
Thank you for your feedback, and we're truly sorry to hear about your recent experience.
We understand how frustrating it must have been to receive unexpected information about your plan.
We understand how frustrating it must have been to receive unexpected information about your plan.
This is certainly not the level of service we aim to provide.
We’ve escalated your concern internally for urgent attention, and one of our team members will be in contact with you shortly to clarify the discrepancy and assist you further.
We’ve escalated your concern internally for urgent attention, and one of our team members will be in contact with you shortly to clarify the discrepancy and assist you further.
Thank you for bringing this to our attention — and for your patience while we work to resolve it.
Kind regards,
The MVIA Team
The MVIA Team