Good, except for the flow in conversation, at times I felt the consultant is not flowing with me perhaps because she thought I was about to put in a new claim and she, in an attempt to be pro-active, went ahead by starting to prepare claim registration on

Good, except for the flow in conversation, at times I felt the consultant is not flowing with me perhaps because she thought I was about to put in a new claim and she, in an attempt to be pro-active, went ahead by starting to prepare claim registration on the system, however she quickly realized her flaw and effectively assisted me with all the curtecy and professionalism needed. Proper customer sifting or needs verification should have first been done on the automated call system to avoid this misunderstanding and element of time wasting. Apart from that, I'm happy with the overall service.