TM
Tebogo M
1 reviews | Active since Aug 2025
26 Aug 2025, 16:01
Good day
Good day. I am not happy with the authorized payment of 50%. I am not late for service and yet you expect me to pay 50% for my service. There is no section that I have signed up for such as this. My car is not late for service so I request you to pay the whole amount that they Quoted for you. Please kindly assist on making the payment, if not then let me know in time because you are not assisting me with anything. I’m paying my monthly premium but getting no assistance. As we speak, I’m on hold over the phone and not getting any assistance, my car is awaiting for payment.
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MVIA INSURE's replyOfficial
26 Aug 2025, 17:03Hi Tebogo,
We sincerely apologise for the experience you’ve had.
This is not the level of service and experience we strive for.
We will escalate your details to a senior agent who will make contact with you as a matter of priority to review your claim and assist in moving the process forward.
This is not the level of service and experience we strive for.
We will escalate your details to a senior agent who will make contact with you as a matter of priority to review your claim and assist in moving the process forward.
Thank you for bringing this to our attention.
The MVIA Team
The MVIA Team
MVIA INSURE's reply26 Aug 2025, 17:03
Official
Hi Tebogo,
We sincerely apologise for the experience you’ve had.
This is not the level of service and experience we strive for.
We will escalate your details to a senior agent who will make contact with you as a matter of priority to review your claim and assist in moving the process forward.
This is not the level of service and experience we strive for.
We will escalate your details to a senior agent who will make contact with you as a matter of priority to review your claim and assist in moving the process forward.
Thank you for bringing this to our attention.
The MVIA Team
The MVIA Team