Frustrating service !, AVOID USING THEM AS A SERVICE PROVIDER...USE ANOTHER PROVIDER...DONT EVEN START !!!!!!

I have been with MVIA since 2018, and to say that my experience has been enjoyable would be an understatement. Every time I need to use your services, it feels like a lengthy process. My premiums are always paid on time, and I never miss a payment.

Booking my car for service is particularly tedious. If I miss the mileage threshold, there are penalties, yet they do not acknowledge that some of the delay was due to their failure to authorize in time. When they finally do authorize the service, getting approval while at the dealer is a nightmare. They often don’t respond to emails, and I have waited an entire day for authorization.

I recognize that I should have switched to another provider, but I keep hoping for improvement. Unfortunately, customer service has been lacking. I sent an email on Monday, and now it’s Thursday with no response. I’ve also tried calling, but no one answers, and I need to book my car for a service. The most frustrating thing is having to constantly follow up. Is this how you treat your customers? The payments are deducted promptly, and if I miss a payment, I receive a call the next day, but I can't get a call regarding my service.

This is frustrating....