Frustrating

I took the service plan with motor vaps. Once there term was up I requested a cancellation but I was debited for a good couple of months even through I requested not to renew my policy and cancel. One of the agents assisted me with requesting of my refund. My request for refund was submitted on the 02.07.2025. And was told it takes about 60 days to process. Today is 16.10.2025 and still awaiting,Despite my numerous phone calls to them. I am told I cannot speak to the manager but they just awaiting sign off on my refund. It's really frustrating.... Terrible service.