Frustrating 90 000KM Service Experience

I’m writing this review disappointed with Motor Plan Direct. I took my car in for a 90 000KM service at VW Melrose on Thursday morning at around 07:00, and only received a call from Motor Plan Direct at 16:30 informing me that they could not authorise the replacement of the spark plugs.

What makes this frustrating is that the VW technician advised that the spark plugs needed to be changed. As a customer, I rely on qualified technicians to identify what needs attention on my vehicle, especially during a major service. The delay in communication and refusal to authorise necessary parts has caused unnecessary inconvenience and kept my vehicle at the dealership longer than expected.

My vehicle is still at the dealership, and I will be collecting it today because I need to use it. This entire experience has been frustrating and inconvenient.

I expected better service, clearer communication, and a smoother process from Motor Plan Direct.