Frustrated Client

Item: MVIA INSURE
Rating: 3
Author: Abuhurairah A

MVIA ONLINE CLAIM - MVIAC 9 646/MVMWARR-*** [#***] Hi. I have logged a claim and its over a week that i cant get finalization on it. Because all repairers is closing and i don't get finalization from MVIA i am quite worried that because my car is at the repairer and they close the 19/12/2025 i will be without a vehicle for the holidays duration. I have send all correspondence as requested by MVIA but till date no feedback. When i phone customer care services at MVIA and ask if i can speak to claims, they say that a customer can only speak to the person on line who is the customer care consultant. It is quite frustrating not getting any feedback as to finalization from MVIA. Please attend to my request. Regards

Helpful (0)

Replies (3)

MVIA INSURE's replyOfficial

15 Dec 2025, 13:23

Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team

MVIA INSURE's reply15 Dec 2025, 13:23

Official

Abuhurairah A's updateReviewer Update

17 Dec 2025, 07:54

Hi MVIA. Today is the 17th and I'm still waiting on you making contact with me? Your customer is definitely not your first priority.

Abuhurairah A's update17 Dec 2025, 07:54

Reviewer Update

Hi MVIA. Today is the 17th and I'm still waiting on you making contact with me? Your customer is definitely not your first priority.

MVIA INSURE's replyOfficial

17 Jan 2026, 09:55

Good day, Thank you for your review. We appreciate your feedback and are always looking for ways to improve our service. Kind regards, The MVIA Team

MVIA INSURE's reply17 Jan 2026, 09:55

Official

Good day, Thank you for your review. We appreciate your feedback and are always looking for ways to improve our service. Kind regards, The MVIA Team