Fed-up with their service

Innovation, Collaboration, Efficiency and Customer Centricity is at the core of what we do at MVIA. Providing innovative solutions that aim to set your business apart from the industry standard, whilst collaborating with existing systems, processes, and structures to ensure an effective transition to immediately improve business growth and efficiency. So this is their front page. I think its totally opposite of what actually do. They are quick to take my monthly payments, but when your car breaks down they will short change you and if you paid most of the cost you they will make you wait for your money that they approved. Now i am wasting money and time to get hold of them. 1st I should do things like get the dealership where i got the car fixed to send them a proof of payment. Its always another hurdle to get over before i get my money. My car was fixed on the 4th and its now the 17th and still waiting on another hurdle. When i want to speak to a supervisor or manager i get told they are on lunch or not available to speak to me. What type of service is this. I would not even give them a star.