EXTREMELY DISGUSTED WITH THE SERVICE

I've been a loyal client for the last 30 months. My latest debit went off today and I didn't retract it but here's the story. I recently put through a claim and it was declined. I've sent a response to their complaints department and it's a week later and no response. They say insurance companies are ******* and you get to experience it when it's time to claim...I now have to agree. I've sent another 3 mails and made numerous calls but with no joy.