KN
Kreelin N
1 reviews | Active since Sept 2022
04 Mar 2025, 21:01
EVERYTHING IS WEAR AND TEAR FOR MVIA INSURE
The turbine shaft on my turbo had broke. Sent in a claim to MVIA INSURE. According to my policy, they cover R10000 on the turbo. But MVIA only authorize R5000. According to MVIA its Wear and tear so they only pay 50% of the cover. The assessor did not even go to the workshop to inspect the turbo. He makes a decision from his office looking at pictures. If you call the call center, you cannot speak to the assessor. So the client is not allowed to speak to any assessors only the agents, who have no idea what a turbo looks like. Stay away from this MVIA INSURE. They are a joke.
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Replies (3)
MVIA INSURE's replyOfficial
05 Mar 2025, 10:35Hi Kugasan
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
MVIA INSURE's reply05 Mar 2025, 10:35
Official
Hi Kugasan
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
KN
Kreelin N's updateReviewer Update
05 Mar 2025, 19:59So, this response from MVIA is like an automated message here just so everyone can see they are replying. It's been 3 days since I sent an email to the dispute department, and I still await a reply.
KN
Kreelin N's update05 Mar 2025, 19:59
Reviewer Update
So, this response from MVIA is like an automated message here just so everyone can see they are replying. It's been 3 days since I sent an email to the dispute department, and I still await a reply.
KN
Kreelin N's updateReviewer Update
20 Aug 2025, 01:32Has to be the worst there is
KN
Kreelin N's update20 Aug 2025, 01:32
Reviewer Update
Has to be the worst there is