WN
Wandile N

1 reviews | Active since Jul 2015

04 Sept 2023, 16:00

Do NOT use MVIA insure! Motorvaps is the pits

I have never seen a company that runs from paying out legitimate claims. I have been trying to claim on covered components since June and today they say all my parts have failed because of bad road conditions and they do not cover that.

CV Joints, Control Arm and Rie Rod Ends are notorious breaking points with the VW Polo and it is impossible that all of them failed due to the same thing. The RMI approved dealer gave me a one-word technical report, CarTime on Florida road.

I asked the claims officer for a second opinion with another accredited RMI workshop and they have said they, "cannot give me that type of advice."

How is it advice for a claim resolution officer to let me know whether I can or cannot get a DETAILED technical report because it is impossible that all the parts in my car failed because of bad road conditions. These insurance companies that

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Replies (2)
MVIA INSURE
MVIA INSURE's reply08 Sept 2023, 11:13
Official
 
Hi There!
 
We pride ourselves on great customer experiences.
 
This is not our official platform for Customer Feedback.
 
Please send us the details of your experience through to our website feedback form.
 
 
Regards,
 
Motorvaps Client Services 
WN
Wandile N's update08 Sept 2023, 14:54
Reviewer Update
Hi There!

I sent details of my experience to your complaints email address on the 4th of September (4 days ago) and have not received any response from your "official platform"

Regards