DO NOT USE MVIA!!!!

I am disgusted with the service received from MVIA. Whenever I have to take my vehicle for a service there is a issue. on the s20th I send them an email with my mileage to confirm if I can send my car or a service, I received an email confirmation back that I can book with my service provider, which I did. I took the vehicle in and received a call from mt service provider that MVIA states the car is not due yet and if I want to do the service, I will have to pay a penalty, imagine this. the email received from them confirms I can take the car, but now I have to pay a penalty. I called their office spoke to an agent, that confirmed that the email was an error, and i must pay the penalty. this infuriated me, because they confirmed in email, now I must pay a penalty. and the fact that I wasted time asking someone to take my car to my service provider and a waste of petrol on my end. I asked to speak to a manager and was told they will me back, I asked to speak to a manager immediately, but was refused same I held on to the phone for almost an hour, can you imagine. They clearly have no CUSTOMER SERVICE in mind this MVIA. Whilst holding I logged this HELLOPETER and also sent a message to the company's Head of Operations, who I received no response to yet. I received calls from agents and expressed my dissatisfaction with them. Can you believe they then sent an email confirming that I can service my car. imagine this, I already arranged with the service provider to cancel and fetched my car. I am disgusted with MVIA and will not recommend them to anyone! than they still have the nerve to ask and agent if I want to extend my service plan, hell no can't wait to get rid of them.