KR
Kagiso R

1 reviews | Active since May 2021

01 Oct 2024, 08:39

Do Not Partner With MVIA

I would advise people not to use MVIA . the claim process is rigid . I decide to cancel my policy and they cannot refund me . There's a lot of stories from their end when you have to claim and you're told they would pay and then hours later they say they would partially pay . You're sent from pillar to post when you have to pay . However when they take their premium there isn't a problem

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Replies (1)
MVIA INSURE
MVIA INSURE's reply02 Oct 2024, 09:59
Official
Hi Kagiso, 
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.

Kind regards,
MVIA