BL
Bibi L
1 reviews | Active since Dec 2020
11 Oct 2024, 16:23
DO NOT DEAL WITH THIS INSURANCE COMPANY
Do not engage with this insurance company. I have repeatedly dealt with them regarding my car service, and they consistently provide frustrating excuses for their refusal to make payments. After canceling my insurance with MVIA in December, I am still waiting for my refund, despite submitting the required affidavit on August 20.
It is unacceptable that, after following up on October 10, I learned that they have taken no action on my documentation. Now, they are blaming me and expect me to wait yet again for my refund. This company has a pattern of shifting blame onto customers for their own incompetence and failure to fulfill their obligations.
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MVIA INSURE's replyOfficial
15 Oct 2024, 15:15Hi Bibi
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
MVIA INSURE's reply15 Oct 2024, 15:15
Official
Hi Bibi
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA