Dishonest

The took up service plan with MVIA insurance I advised the sales consultant that Last time I took my car for service was 2020 and She said that won't be a problem I took my for service last year October and I was told to l need to pay a certain percentage for serving my car because It was over due and it was not covered in a plan that I took and I need to upgrade my premium from R200 and something to R 300 and something. and I have to option to wait for my car to be on 240 kilometers or pay 12 installments. now my car is on 245 km they say I have to pay a penalty. When I ask them they why they say they advise that I have to bring it on 240 km I don't remember them telling me if it pass 240 I will be penalized 2. The reason I waited was I don't want to pay penalty so my question is why was not advised that should it passes 240 km I should wait for 12 installments or pay penalties. I regret the decision I took for joining this insurance they are not looking up for their customers need they just want money . I will recommend them . STAY AWAY FROM MVIA I REPEAT STAY AWAY.