1 reviews | Active since Oct 2018
Disgusting service
Hi
i would like to complain about MVIA INSURE i had a service plan with them which i never claimed from since i started it last month in September i sold my car which i then called them to advise i no longer have the car can they please cancel the policy, spoke to an agent which advised that it will be cancelled received an email stating it will be cancelled
today the 27th October they debited my account i called the call centre and was advised that it was never cancelled, me asking them how is that possible
response from team leader it was sent from his department but was NEVER actioned from the cancellations department my question was okay so how is this my fault because you also saying the refund will take 45 days to be refunded. now it did not take 45 days for you to debit my account did it???? i mist also fill out and affidavit and go to the police station to get it signed after me saying i do not have a car to go and i can not print as i work from home
his reply that's the only way you going to receive your money back.
the level of service serviced from the call centre was just horrible. this was their fault now i must run around to get my own money back and used 50 airtime talking to them my airtime cut and they could not even call me back knowing that i was still speaking to them
horrible service really
i never use your company again
We've received your dispute and would like to let you know that it has been escalated to our independent compliance department to investigate and provide you with an outcome in writing.
MVIA administrates the non-insurance product on behalf of your preferred intermediary.
Terms and conditions are app****.
Kind Regards
MVIA Dispute Resolutions Department
We've received your dispute and would like to let you know that it has been escalated to our independent compliance department to investigate and provide you with an outcome in writing.
MVIA administrates the non-insurance product on behalf of your preferred intermediary.
Terms and conditions are app****.
Kind Regards
MVIA Dispute Resolutions Department
I have sent the documents required and no email reply saying they have received it after me sending follow up as well ..I decided to call to check I called 3 times with 3 different agents dropping the call in my ear ...
Can I just get my money back
I have sent the documents required and no email reply saying they have received it after me sending follow up as well ..I decided to call to check I called 3 times with 3 different agents dropping the call in my ear ...
Can I just get my money back
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,