1 reviews | Active since Apr 2016
Disgusting Service
I called MVIA insurance to ensure that my vehicle was good to go to service and they gave me the go ahead to book it in. I booked and took the car to Nissan Westgate for service and they called around 3 pm advising that they haven't received authorisation from MVIA to service the car hence I should collect it and bring it back once they have received authorisation, that's when they will service the car. Now I'm liable for unnecessary fuel costs driving up and down for the incompetence of the people who promised to deliver what they clearly can't. Only four months with MVIA and I'm highly disappointed, I've never struggled with my previous service plan provider and when you call then they don't answer. I've been on the call for 16 minutes with the answering machine speaking and no consultant answering. This I must say is disgusting service
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team