RJ
RAQUEL J

1 reviews | Active since Feb 2019

11 Apr 2025, 13:08

Disappointment LACK OF COMM

o my disappointment of being a long-term client/customer that MVAP is still repeating in 1 months errors and the more I explain how it would be possible with the viewing of my bank statements, MVPA still does not make sense. MVP claiming that there’s a 1 months in error and nowhere of emails mentioning July 2024 debit was not received.With the homework set out for MVP delaying my service being placed on hold.What I can see clearly MVP is trying to debit for 2months for re-joing in Jul 29, 2024, 5:28 PM, POLICY NUMBER: ***** , where I had called in myself and was confirmed that only I payment -*** will be effected from 31/08/2025 and there is no double payment as this would be un affordable and no valid reason and I would be on one months waiting notice.ervice provider are awaiting to continue with the pending service to be completed.

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Replies (2)
MVIA INSURE
MVIA INSURE's reply11 Apr 2025, 13:50
Official
 Good Day Raquel,

We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously. 
Please await a call from a Resolutions Specialist so that we may investigate your experience further and ensure a satisfactory resolution.  

Thank you for bringing this to our attention and for allowing us the opportunity to make amends.

Sincerely,
The MVIA Team
RJ
RAQUEL J's update30 Apr 2025, 11:51
Reviewer Update
As to date still nothing, waiting for more 30mins on call to be told it takes 21 days for outcome and still saying in error, I would never recommend to any of my friends of such poor service and lake of COMM.