1 reviews | Active since Feb 2019
Disappointment LACK OF COMM
o my disappointment of being a long-term client/customer that MVAP is still repeating in 1 months errors and the more I explain how it would be possible with the viewing of my bank statements, MVPA still does not make sense. MVP claiming that there’s a 1 months in error and nowhere of emails mentioning July 2024 debit was not received.With the homework set out for MVP delaying my service being placed on hold.What I can see clearly MVP is trying to debit for 2months for re-joing in Jul 29, 2024, 5:28 PM, POLICY NUMBER: ***** , where I had called in myself and was confirmed that only I payment -*** will be effected from 31/08/2025 and there is no double payment as this would be un affordable and no valid reason and I would be on one months waiting notice.ervice provider are awaiting to continue with the pending service to be completed.
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your experience further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your experience further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
