Disappointed at the service,I am regretting

Hi Nobuntu T, 
 

Thank you for sharing your feedback with us. 
We’re sorry to hear about your experience and the frustration.
This is not the level of service we aim to provide, and we understand how disappointing this must have been for you. 
Your concerns have been noted and will be reviewed by our team to improve the process going forward. 
We've escalated your feedback to a senior agent who will reach out to you directly to review your case in detail and work towards a resolution.

Kind regards,
The MVIA Team