NM
Naledi Molope-Serudu

1 reviews | Active since Aug 2013

07 Oct 2025, 13:35

Deeply Disappointed with MVIA Moto Warranty Service

I am writing as a deeply disappointed customer regarding the service provided by MVIA Moto Warranty. Over the past three years, I have consistently paid premiums with the expectation of reliable coverage and support. Unfortunately, my experience has been the opposite. Despite being a loyal customer, MVIA has failed to honor a single claim. Each time I’ve submitted one, I’ve been met with a barrage of reasons and technicalities used to avoid payment. This pattern suggests a lack of genuine commitment to customer care and claim fulfillment. It is disheartening to see a company prioritize premium collection while neglecting its core responsibility; which is providing support when customers need it most. I strongly urge others to consider alternative providers to avoid the frustration and disappointment I’ve endured.

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Replies (1)
MVIA INSURE
MVIA INSURE's reply07 Oct 2025, 13:53
Official
Hi Naledi, 

Thank you for taking the time to share your feedback. 
We value all feedback that helps us improve our service. 
A senior consultant will reach out to you directly to review the details.

Kind regards,
The MVIA Team