Decline claim

Good Day Heide

I trust you are well

Please I need your assistance on this matter, my claim has been declined on my warranty and my vehicle meets all your criteria as requested by your claims department. My vehicle went in for a cam-belt replacement which is due, because of the service plan I have on the vehicle, upon inspection they found due to wear and tear which is covered by the plan that there are a few oil leaks that need to be addressed to prevent any oil leak damage to the vehicle. I have declined the claim, and have then appealed the claim to be revised which i have had no update on this matter, i think is it unfair to say wear and tear it covered and the decline the claim which this it relented to wear and tear.

Please can we come to some agreement on this outcome that will help me

Thank you your time on hearing me it will be much appreciated