JE
Jill E
1 reviews | Active since Dec 2011
18 Oct 2023, 11:57
Debited dor unauthorised policy now they won't refund. Beware
I requested a quote then a policy document was sent to me . The next day I canceled and still the debited me still 2 mknths later. They are very unhelpful, staff is no very helpful and they do not return calls with really serious queries. Please do not do business with them and read the schedule and don't trust them.
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Replies (2)JE
Jill E's updateReviewer Update
18 Oct 2023, 12:00- I just noticed that this company does not reply nor defends to its repuations negative reviews. It says alot about them.
JE
Jill E's update18 Oct 2023, 12:00
Reviewer Update
- I just noticed that this company does not reply nor defends to its repuations negative reviews. It says alot about them.
MVIA INSURE's replyOfficial
21 Nov 2023, 12:06Dear Bonginkosi,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
MVIA INSURE's reply21 Nov 2023, 12:06
Official
Dear Bonginkosi,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,