customer disservice

Firstly i am disappointed that the issue of my vehicle can not be sorted out and that pertains to your insurance company and its clauses. That strategically outlines breakage first before any maintenance repairs can be done. Ive joined your company 5 months ago and thought it was great at the time, done my payments and signed up for a service plan recently as well. Due to the dismay in the policy my vehicle can not be fixed. I now have to fork out of my out pocket as it is deemed a maintenance issue. From what i surely understand and spoken to the consultant about is basically the worn clutch first needs to break and effect all other facets of the car before it can be fixed. Is that not the reason we as clients take out such policies to prohibit future occurrences. This would have a chain reaction which would effect all other components of the vehicle.my dispute is still pending and not once have a senior of the company try to resolve the matter at hand or tried to keep me as a client. I will be sure review the company. As i thought joining would have been ideal in comparison to the other service providers.